Terms of Service

By creating an account or using Talkwisp you agree to these terms.

The service

Talkwisp provides live chat, an AI assistant and email ticketing. We may improve, change or discontinue features, and we aim to keep the service available but do not guarantee uninterrupted operation.

Your account

You are responsible for your account, your team's activity and keeping your credentials safe. Provide accurate information and tell us if you suspect unauthorised access.

Acceptable use

• No unlawful, harmful, deceptive or abusive use, and no spam.
• No attempts to break, probe or overload the service, or to access other customers' data.
• You must have the right to the content you upload and to contact the people you message.
• You are responsible for complying with privacy and marketing laws that apply to your own visitors and customers, including informing them that chats are recorded.

AI replies

AI answers are generated automatically and can be wrong. You are responsible for reviewing how the assistant is set up and for the answers it gives your customers.

Plans and payment

Paid plans are billed through Stripe and renew until cancelled. You can change or cancel from Billing in your dashboard; cancellation takes effect at the end of the paid period unless the law says otherwise.

Your content

You keep ownership of your content. You give us the permission needed to host, process and display it to run the service for you.

Termination

You can delete your account at any time. We may suspend or end accounts that break these terms or put the service or other customers at risk.

Liability

The service is provided "as is". To the extent the law allows, Talkwisp is not liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim.

Contact

Questions about these terms: [email protected].