An AI chatbot for your website that answers from your own content
Give every visitor an instant, accurate answer. Teach the AI with your policies and help pages, test it before launch, and let your team step in whenever a person is needed.
7-day free trial · No credit card required
Answers from your content, not from guesswork
A chatbot that makes up answers costs you trust. Talkwisp’s AI agent is built to answer from the knowledge you give it, so replies match your policies, prices and product details.
Four ways to teach it
Type or paste text, link to a web page, or upload a PDF or CSV file.
Stays within your knowledge
When a store has a knowledge base, the AI answers only from it rather than inventing facts.
Test before launch
Use the Playground to try any question with your current knowledge and settings.
It knows when to hand over to a person
Good AI support is about knowing its limits. When the AI cannot answer, it says so honestly and brings your team in.
Honest fallback
It tells the customer a teammate will follow up instead of bluffing.
Missed questions list
Every question it could not answer is saved so you can close the gap.
Priority raised
Conversations the AI could not answer are flagged so your team sees them first.
Instant takeover
Reply yourself at any time and the AI steps aside.
Works across chat, email and languages
Your customers reach you in different ways and languages. The same AI agent covers them.
Website live chat
Visitors can pick “Chat with AI” or get the AI’s reply when no agent is online.
Email tickets
Get an instant first reply to new email tickets when AI is on.
Customer’s language
Replies come back in the language the customer wrote in.
Collects details for you
Optionally pull details like an order number out of the conversation and show them to your agents.
AI that helps your team too
The AI is not only for visitors. Your agents get assistance inside the inbox.
Copilot suggestions
Get a suggested reply for the conversation you are in.
Rewrite and fix
Improve a draft: fix grammar, make it friendlier or shorter.
Conversation summary
Summarise a long thread in a few sentences before you pick it up.
Translate messages
Translate a customer’s message into your language with one click.
How to set up your AI chatbot
- 1
Add your knowledge
Paste your policies, link your help pages or upload PDFs and CSV files in AI Studio.
- 2
Test it in the Playground
Ask real customer questions and see how the AI answers before anyone else does.
- 3
Turn it on
Enable the AI for your website and name your assistant. Visitors can chat with it straight away.
- 4
Fill the gaps
Review the questions it could not answer and add them to your knowledge base.
Included on every plan
The AI agent comes with Starter (50 AI replies a month), Growth (1,000) and Plus (unlimited). Replies written by your team never count toward the limit.
AI chatbot questions
What is an AI chatbot for a website?
It is an assistant on your site that answers visitors’ questions automatically. Talkwisp’s AI agent answers from content you provide, such as your policies, help pages and product details, instead of making things up.
How do I train the chatbot on my own content?
In AI Studio you add knowledge sources: type or paste text, add a link to a web page, or upload a PDF or CSV file. The AI uses these sources to answer.
What happens when the chatbot does not know the answer?
It apologises, tells the customer a team member will follow up, and saves the question to a "missed questions" list so you can add the answer to your knowledge base. The conversation is also marked higher priority so a person sees it.
Can I test the AI before customers see it?
Yes. The Playground lets you ask any question and see exactly how the AI would answer with your current knowledge. Nothing is saved or sent to a visitor.
Can a person take over from the AI?
Yes, at any moment. As soon as an agent replies, the AI steps aside and the conversation continues with your team in the same thread.
When does the AI reply?
Visitors can choose to chat with the AI from the widget’s start screen, and the AI can also answer when no agent is online. You turn it on or off per website.
Does the chatbot support other languages?
Yes. The AI replies in the language the customer writes in, and the widget’s own text follows the visitor’s browser language, which you can edit in 15 languages.
Can the AI answer email tickets too?
Yes. When AI is enabled, it can send an instant first reply to a new email ticket. Your team can still take over at any time.
How many AI replies are included?
Starter includes 50 AI replies per month, Growth 1,000, and Plus and Premium are unlimited. Replies written by your team are never counted.
Put an AI agent on your website today
Add your content, test it in the Playground and go live in minutes.
Start your free 7-day trialNo credit card required